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Post by shiyabul on Aug 19, 2024 3:50:18 GMT -5
EXPERIENCE Flying Through the Turbulence By Brendan Read How contact centers can get through the stiff CX-impacting staffing and Gen Z winds. AGENT EXPERIENCE Messaging the Improved Agent Experience By Jennifer Shambroom Why and how mobile messaging can help agents: and customers. TECHNOLOGY Correct the Tech By Kurt https://lastdatabase.com/ Dahlstrand IDing technology failures and by the right parties improve results. STRATEGY Reimagining the Contact Center By Ragy Thomas Here are four strategies for success. SOCIAL CHANNELS Social(izing) the Experience By Staci Satterwhite How social channel use can improve the customer and agent experience. LOYALTY Loyalty Starts with Strong CX By Chris Mina UCaaS, CCaaS, and AI-powered tools can help deliver it. CONTACT CENTER AS A SERVICE Making the Modern Contact Center By Douglas Tait How to turn the center into a compelling customer engagement method. A special callout to our authors this month for sharing their insights and wisdom: : Jon Arnold, Kurt Dahlstrand, Chris Mina, Leslie O’Flahavan, Mark Pereira, Kathleen M. Peterson, Brendan Read, Staci Satterwhite, Jennifer Shambroom, Douglas Tait and Ragy Thomas.
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